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 Efficiency Control

With LivehelpGenies' Efficiency Control System the Administrators can increase the productivity and efficiency of their support operators manifolds. With the help of these efficiency enhancing tools the operators save a lot of time and are able to handle many chats simultaneously. This results in hiring a lesser number of support representatives and hence proves to be money saving tool as well.

  • Canned Response Manager -Save commonly used messages in the CRM to provide instant and accurate information to your website visitors' most common questions. You can have a number of predefine responses, on simple selections inserted in your chat box. Canned responses give your support representatives the ability to answer quickly without re-typing the same message over and over. This saves a lot of time, increase operator productivity and standardize your chat sessions. The canned manager can store
  1. HTML - The operator can send decorated text to the visitor. This feature brings a little flare into the conversation with different colors, font types and sizes.
  2. Images - Frequently used images can also be stored in the canned manager for operators ease. The operator need not waste time in looking for images of his products again on his website. He can send images just at the click of a button.
  3. Web Links - Operators can store web links in the canned response manager.
  4. Frequently used responses - The administrator can store answers to FAQ's. About 80% of all questions/queries are repeated and hence these responses have a great role in increasing operator productivity. A lot of time is saved by eliminating the need to type repeated answers again and again.
  • Information Retrieval System - It is a tool which helps operators to search the canned messages, using keywords. It helps the support agents accumulate the relevant information in a structured and easily searchable manner which makes chatting consistent, increases the speed manifolds and minimizes the chances of error.
  • Real-Time Spell Checker - This feature automatically "spell checks" what the operator types before a response is sent to the customer, thus eliminating mistakes.
  • Notes System - Attach notes to the visitor while chatting. This note would be available for all operators when visitor comes back next time. The special comments attached to the visitor will help the operators when the visitor comes back to chat again or when the chat is transferred. This is also useful in retrieving important chat and avoiding unimportant ones.
  • Inbuilt browser in agents Window - The operator interface has an inbuilt web browser. He can open any web site in his window itself without minimizing the software.
  • Block visitor - You can block IP address(es) of visitors whom you do not wish to chat with. The operator will not receive any message from a blocked visitor. At any point of time you can release blocked IP address.
For any query, please chat with our LivehelpGenie Representative.