LivehelpGenies' affordable solution helps you create a live connection between your visitors and your company by providing the best sales and support tool of all times, personal one-on-one interaction.
LivehelpGenie allows your web site visitors to connect to your company representatives and have their queries answered instantly by clicking on a live chat button placed on your web site. The live chat button can be placed on your website by pasting a short mince of HTML into the web page source code. The visitor hits the chat button when he or she come across a problem or has a question that needs an immediate response. This query passes through LivehelpGenie to the available on-line operator who responds to the query hence providing real time support to the visitor. In case an operator is not available, a message is taken and asynchronously attended to. Operators can respond to multiple enquiries simultaneously, thereby utilizing your support team to the fullest.
LivehelpGenie also creates a "bird's eye" view of every web site visitor and the pages they are browsing in real-time. You can watch in real-time as the visitor moves through your site. At any point, you can proactively invite the customer to chat about your products or offer to answer questions. You can provide a "virtual hand holding" to your visitors in order to assist them through purchases, and hence building trust in your company, and getting to know your customer on a personal basis.
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