Sales Support:-

Reduce Shopping Cart Abandonment - By providing instant answers to visitors Questions before they leave your site, you can dramatically reduce abandonment rates.
Generate More Sales Leads - If a chat represents a potential sales opportunity, create and capture contact information associated with the new sales lead, for later follow-up.
Convert Visitors into Buyers - Initiate proactive chats with visitors. Proactive chat invitations are also a great way to communicate about current promotions or discounts on your site.
Increase Customer Confidence & Satisfaction- Live support increases customer trust and confidence in your businesses, products and services. With the anonymity of the web, customers trust sites that offer live support and are more likely to become repeat customers.
Online Marketing - By identifying your visitors, based on which pages they have visited, what products they are searching, the referrer URL, search term etc you can better understand their requirements and initiate live chats.

Customer Support:-

Improve Customer Satisfaction and Loyalty - Provide your website visitors with instant live chat support for questions at every point of sales. Live chat provides support on real time basis, letting your customers know that your organization cares about all their needs
Reduce Support Costs - Live chat is more scalable and less expensive than phone support. Reduce your service call volume and wait time by up to 90%, at much less initial cost. Your operators can handle many chats concurrently as compared to one phone call per operator at a time, reducing operator costs many folds.
Customer Feedback - Receiving invaluable customer feedback during and after Live Help sessions, allows your company to focus on your customer's needs and requirements. This necessary feedback allows your business to continue to grow and provide ultimate customer satisfaction.

Effective Navigation Aid -Live chat on your web site saves the visitor's time by avoiding unnecessary browsing especially if it's a big site with good number of pages. The operators can co - browse with the visitors and send them directly to the relevant and specific page they are looking for.
Initiate Chat - Executive can send chat invitation to the surfers, which helps them to find the desired information on the website.
Online Monitoring - Operators can monitor the visitors on the website. They can view their shopping cart and help them find that perfect 'thing' they are looking for.

For any query, please chat with our LivehelpGenie Representative.

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