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Live chat tool vs msn and yahoo messenger!

LivehelpGenie is Live Chat Software for live help, live support, visitor tracking, and proactive sales support for your web site. It is a software based solution that allows Companies to communicate, or chat, in real time with visitors. Live support is used to give immediate response, customer support and information to website visitors and customers with an added extra human touch.

LivehelpGenie has a highly efficient monitoring system. It does not clog your bandwidth by repeatedly checking the server for new visitors. (No refresh needed to update tables). There is no upper limit on the number of visitors to be monitored. It is a Real-Time Site Activity Monitoring, Operators have an instant access to the profile of the visitor containing computer information and navigation information. This includes - Browser type being used, Actual URL of page visited, Time spent on your site, Time spent on each page, Geographical, Referral information. LivechatGenie can Monitor 1000's of visitors simultaneously there is no upper limit on the number of visitors that can be monitored simultaneously which is not available with Yahoo or MSN etc.

Following are the benefits of LivechatGenie over & above Yahoo messenger.

  1. The visitor does not need to install yahoo messenger on his machine in order to chat, he can directly click on the chat icon & start chatting.
  2. In LivechatGenie, you have the advantage of Information Management & Retrieval System through which an operator can store predefined messages, this increases response time.
  3. In Live chat software you have an operator interface from where you can monitor your website visitors in the real time, it enables you to see the traffic on your site and hence take important marketing decisions - you can see the country, referrer , current page your visitor is on, total number of pages he has gone through etc.
  4. With Live chat software by monitoring the activities of the visitor on your website you can invite him to chat with you & help him in decision making.
  5. You can send the images through live chat software you can show prospective travelers online brochures, pictures of travel destinations, hotel accommodations and maps of foreign cities etc.
  6. Chat transfers from operator to operator.

 

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