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 Multiple Departments

LivehelpGenie provides multiple departments that allow an administrator to organize online operators into groups of similarly trained personnel. Multiple departments let visitors chat with operators in sales department, technical support department or any other department that the administrator defines. Every business unit or department can have multiple operators. LivehelpGenie does not limit the number of departments that the administrator can set up.

The clients use Multiple Departments to improve their sales and service performance through various applications, including the following:

  • Allocate operators to specific or multiple departments.
  • Customize Advanced Reports (including Department Performance Report) for a detailed analysis of department utilization.
  • Link chat buttons on the client's webpage directly to the specific departments. For example, when a visitor is in the pricing section of the website, the chat button can automatically route to the sales operators.
  • View achieved chats and other chat metrics relevant to a particular department, such as total chats or missed chats within their department, at any time.
For any query, please chat with our LivehelpGenie Representative.